Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you directly provide to us, including:

• Account Information: Name, email address, company name, job title, and password when you create an account
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Profile Information: Additional information you choose to provide in your user profile
• Communications: Information you provide when contacting our support team or participating in surveys

1.2 Log Data and Usage Information

When you use our platform, we automatically collect:

• Application Logs: Log data that you send to our platform for analysis and storage
• Usage Data: Information about how you interact with our platform, including features used, queries performed, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Performance Data: Metrics about the performance and reliability of our services

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our logging and observability platform
• Account Management: To manage your account, authenticate users, and provide customer support
• Analytics and Insights: To analyze log data using our AI-powered tools and provide intelligent analysis and recommendations
• Communications: To send you technical notices, updates, security alerts, and support messages
• Security: To detect, prevent, and address security issues, fraud, and abuse
• Compliance: To comply with legal obligations and enforce our terms of service
• Product Development: To develop new features and improve our services (using aggregated, anonymized data)
• Marketing: To send promotional materials and updates about our services (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, analytics)
• Team Members: With other members of your organization who have access to your LogRite account
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, subpoena, or legal process
• Protection: To protect the rights, property, or safety of LogRite, our users, or the public
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is protected using TLS encryption; data at rest is encrypted using AES-256
• Access Controls: Role-based access control (RBAC) and multi-factor authentication (MFA) options
• Infrastructure: Secure cloud infrastructure with regular security audits and monitoring
• Compliance: SOC 2 Type II certified and compliant with GDPR, HIPAA, and other relevant standards
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Log data is retained according to your subscription plan and retention settings. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing of your personal information
• Objection: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent for processing where we rely on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@logrite.com. We will respond to your request within 30 days.

7. International Data Transfers

LogRite is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. We implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information in accordance with this Privacy Policy and applicable law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: